Increasing consumer participation as a part of service
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To maximize consumer satisfaction, you will need their maximum participation in the service. Many big brands use the power of social media to achieve this objective. However, offline online participation may not be possible for offline grocery owners. So they can go for the traditional way of mouth publicity. Being polite with customers and asking for their requirements always includes you in the good books of customers. In this way, customers get a special feel-good factor because they know that their attitude is important.

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